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WebGIM/GIM_site/help/EN/lm_pg_335.html
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Samuele E. Locatelli 6775c1d1e3 Update x spostamenti e riorganizzazione files (finale?)
2017-01-27 22:23:39 +01:00

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WebGIM manual</h1>
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Maintenance interventions (3/4)
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<script>var ScormApi=null;var questions = new Array();</script><a class="small" id="ilPageShowAdvContent" style="display:none; text-align:right;" href="#"><span>Show Advanced Knowledge</span><span>Hide Advanced Knowledge</span></a><h1 class="ilc_page_title_PageTitle">Maintenance interventions (2/4)</h1><div class="ilc_text_block_Standard"><span xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_text_inline_Strong">List of requests</span><br/> <br/>Clicking on the menu item "Ticket list" or by selecting "Go to ticket list" from the "Insert new maintenance ticket", you can view and manage all the requests (Fig. 1).<!--Break--></div><div align="center" style="clear:both;"><table xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_media_cont_MediaContainer"><tr><td class="ilc_Mob" width="800"><img border="0" src="mobs/mm_492/ticketList.png" width="800" height="152"/></td></tr><tr><td><div class="ilc_media_caption_MediaCaption">fig. 1 - Ticket list</div></td></tr></table></div><div class="ilc_text_block_Standard"><span xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_text_inline_Strong">in general</span><ul xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_list_u_BulletedList"><li class="ilc_list_item_StandardListItem">the color of the state associated to requests quickly identify the status, red for interventions in the "requested", orange for "in progress" and green for "finished"</li><li class="ilc_list_item_StandardListItem">you can export to pdf the request by clicking the PDF symbol (fig. 2)</li></ul><span xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_text_inline_Strong">To navigate between the requests</span><ul xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_list_u_BulletedList"><li class="ilc_list_item_StandardListItem">select the reference period by the switch in the upper-right of the table</li><li class="ilc_list_item_StandardListItem">By default, the list displays the required interventions and ongoing</li><li class="ilc_list_item_StandardListItem">if you also want to see requests completed click on "Show closed tickets" on the top left above the table interventions</li></ul><span xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_text_inline_Strong">To take charge of a request</span><ul xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_list_u_BulletedList"><li class="ilc_list_item_StandardListItem">Click on the printer icon next to the desired request, the request is printed on the default printer</li><li class="ilc_list_item_StandardListItem">the status changes to "In Progress" in orange and you can then click on the "magnifying glass" to edit the details of the request (see section on the next page of the guide)</li></ul><!--Break--></div><div align="center" style="clear:both;"><table xmlns:xhtml="http://www.w3.org/1999/xhtml" class="ilc_media_cont_MediaContainer"><tr><td class="ilc_Mob" width="450"><img border="0" src="mobs/mm_493/ticket.png" width="450" height="638"/></td></tr><tr><td><div class="ilc_media_caption_MediaCaption">fig. 2 - Request intervention report</div></td></tr></table></div>
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Maintenance interventions (3/4)
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